Answerly \USA

Resonance is a support-to-product feedback engine for B2B SaaS companies that automatically converts customer service conversations into prioritized product improvements. Instead of just answering support tickets, Resonance analyzes conversation patterns across all channels (chat, email, calls) to identify recurring friction points, then maps them to specific product areas and features. It provides engineering teams with AI-generated problem briefs that include affected customer segments, revenue impact, and user story translations. The insight: customer service tickets are the richest source of product intelligence most companies completely waste. The platform integrates with existing support tools (Intercom, Zendesk) and product analytics (Amplitude, Mixpanel) to correlate support conversations with user behavior data. When ten enterprise customers contact support about confusing navigation in the same product area, Resonance doesn't just log it—it creates a product brief showing the exact user flows, which customers are affected, their ARR, and a recommended solution based on similar patterns it's seen across its customer base. The key differentiation is that Resonance isn't trying to reduce support tickets through automation—it's repositioning customer service teams as product intelligence gathering operations. Support agents become more valuable because their conversations directly drive product improvements, creating a feedback loop where better product → fewer tickets → happier customers → higher retention.